If you are not 100 % satisfied with your purchase, and the item is in unused condition with original packaging still intact, you can return your item(s) within 30 days of the shipping date for a refund or exchange (excluding original shipping costs).
Please note: If the returned item cannot be restocked due to looking used, your request for a refund will not be processed and the original item will be returned to you.
What items are returnable?
Within 30 days of receipt of your shipment in unused and original condition. Must be in the original packaging.
What items are non-refundable?
Free gifts, promotional items, SALE items and customized items.
Are there any charges for return?
All merchandise returned for exchange or refund must be in perfect, sellable condition, If the returned item cannot be restocked due to looking used, your request for a refund will not be processed and the original item will be returned to you. The package must include the order number, or the original receipt.
*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error. This includes the original shipping charges incurred on orders that use "free shipping."
The customer is responsible for return shipping charges. If you have any other questions please send email to : firstname.lastname@example.org
How do I return?
On the bottom of this page, go to "Click Here For Returns & Refunds Center"
Enter your order number and email address used for the order. You do not need an account. Select the reason for the return. And follow the instructions. You will get a confirmation email with shipping guidelines.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within 5-7 business days.
Part of the Burkley Case warranty includes a manufacturer’s warranty. Our 90 (ninety) days manufacturer’s warranty includes original defects on the products and accessories. Please understand that damage done by a user is not covered in this warranty. This includes: Puncture damage, use of chemicals on the leather, and any damage from overloading our products with excessive weight.
Our warranty covers preexisting faults in materials and any issues of craftsmanship. This warranty does not cover damage caused by the user such as neglect, wear and tear. Fine leathers like ours develop rich color development and will not stay the exact same as the day you received the item. At Burkley Case we feel that being given thirty days to change your mind is very generous. After this period, you will simply have to learn to love the choice that you have made and enjoy our high quality items for life. After all, our items are truly an item to enjoy for a lifetime.
Please understand that genuine leather products require care, and neglecting to properly care for our items will result in damage not covered by our warranty. It is best to avoid causing dramatic shape changes t our products as this also will not be covered by the warranty. Issues such as overfilling card slots in wallets, spills on the leather and other mishaps are not covered by our warrantee.