We have partnered with an innovative company called Route to provide our customers a better, faster and more secure way to handle all delivery related issues. Customers who add Route Shipping Insurance at checkout, activate an exclusive feature that enables package protection and one-click refunds and re-orders. Route Insurance costs $0.98 cents for orders less than $100 USD and 1% of the total order for orders above $100 USD.
Route automatically connects to everything you’ve ordered from Burkley Case and all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. You can Download the Route app on the Apple App Store.
You can view your deliveries in Route to get a real-time view of where all of your packages are. On the "Map" screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the "Order Details" page. You can also see a list view of all your packages on the "Orders" screen. From there, you can tap on orders to see the order details which will provide info regarding where your order is in transit.
- Visual Tracking™ – enables shoppers to track each of their orders visually in one place
- Push notifications – automatic, proactive shipping updates keep shoppers informed from the minute they checkout until their package arrives
- One-click claims – takes the friction out of lost, stolen and damaged packages
- Universal order history – everything they’ve ordered, beautifully organized, forever
We've partnered with Route in order to create a better experience for all of our customers, and to make sure they're never left out in the cold when experiencing shipment issues. The ease of use, and assurance that any issue will be taken care of is are biggest reasons we've partnered with Route, and we hope you see the value in security that Route delivers!